Privacy Policy

Privacy Policy

Introduction

Welcome to https://fixing-foundation-cracks.storysurge.net (hereinafter referred to as ” Fixing Foundation Cracks,” “we,” or “our”). We are dedicated to maintaining a transparent and secure online environment for our users. This Privacy Policy outlines the ways in which we collect, utilize, and safeguard your personal information, ensuring compliance with various global privacy laws, including but not limited to:

  • Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA)
  • Quebec Law 25 on the protection of personal data in the private sector
  • General Data Protection Regulation (GDPR) of the European Union
  • Lei Geral de Proteção de Dados (LGPD) in Brazil
  • California Consumer Privacy Act (CCPA/CPRA), California, USA
  • Colorado Privacy Act (CPA), Colorado, USA
  • Utah Consumer Sales and Personal Information Protection Act (UCPA), Utah, USA
  • Connecticut Personal Data Protection Act (CTDPA), Connecticut, USA
  • Virginia Consumer Data Protection Act (VCDPA), Virginia, USA
  • Protection of Personal Information Act (POPIA) in South Africa

Scope

This policy applies to all aspects of our online presence, including but not limited to:

Please note that this Privacy Policy does not extend to third-party websites, applications, or services accessible through links on our site. These entities have their own privacy policies governing data collection and usage, and we encourage you to review these policies before providing any personal information.

Processing Activities

This policy outlines the practices related to:

  • Using our Applications and Services: When you sign up as an authorized user and access our applications or services, we collect and process your personal data to provide a seamless experience.
  • Website Visits: If you visit our websites linked to this Privacy Policy, we may gather information about your browsing behavior for analytics and improvement purposes.
  • Communication with Us: Any communication initiated with us, whether via email, phone calls, or text messages, will be treated in accordance with this policy.

Personal Data Collection

We collect various categories of personal data to enhance our services and personalize user experiences:

  • Account Information: Details associated with your registration, such as username, email address, and profile preferences.
  • Payment Information: Credit card details or other payment method information used for transactions on our platform.
  • Financial Information: Data related to your financial status or transactions, which may be collected for billing or fraud prevention purposes.
  • Purchase Information: Records of products or services purchased from us, including order history and associated details.
  • Mobile Device Identifiers: Unique identifiers from your mobile device, such as IP addresses, device IDs, and location data.
  • Location Data: Information about your geographical location when you use our location-based services or provide consent for location tracking.
  • Feedback and Reviews: Comments, reviews, and ratings left by users on our platform.
  • Social Media Information: Data from social media platforms when you choose to log in through these accounts or share content from our site.
  • Product Information: Details about the products you view, search for, or purchase on our e-commerce platform.

We collect this data through multiple means, including direct user input forms, online interactions, tracking technologies (like cookies), and third-party data providers.

Cookies and Similar Technologies

We employ cookies and similar technologies to enhance your experience on our website:

  • Strictly Necessary Cookies: These ensure basic functions like login, session management, and navigation.
  • Preference Cookies: Used to remember user preferences and settings.
  • Analytics Cookies: These track site usage for analytics purposes, helping us understand user behavior and improve our services.

Users have control over non-essential cookies through our built-in Cookie Manager, allowing them to customize their cookie preferences.

Data Retention and Deletion

We retain personal data only for as long as necessary to fulfill the purposes for which it was collected, plus an additional period to comply with legal obligations. After this period, we ensure that your data is securely deleted or anonymized. Our retention periods are determined by factors such as:

  • Legal requirements and regulations
  • Business needs and internal record-keeping policies
  • User preferences and choices

Security Measures

We take robust security measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction. These include:

  • Implementing encryption for secure data transmission and storage.
  • Employing secure third-party processing partners who adhere to strict privacy and security standards.
  • Regularly testing and updating our security protocols to adapt to emerging threats.

Children’s Privacy

We do not intentionally collect or solicit personal information from children under the age of 13 (or a higher age limit as prescribed by applicable laws). If we discover that we have received such data, we will take steps to delete it and inform you about any necessary actions.

Your Rights and Choices

In accordance with global privacy regulations, users have certain rights regarding their personal information:

  • Access and Correction: You can request access to the personal data we hold about you and ask for corrections if found inaccurate.
  • Data Portability: In some jurisdictions, you may be able to receive your personal data in a structured format or transfer it to another controller.
  • Erasure (Right to be Forgotten): Under certain circumstances, you can request the deletion of your personal data.
  • Object and Restrict Processing: You have the right to object to or restrict the processing of your personal data for specific purposes.

To exercise any of these rights, please contact us using the details provided in the ‘Contact Us’ section below.

Changes to Privacy Policy

We may update our Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We encourage users to review this policy periodically to stay informed about how we handle their personal data. Any significant changes will be notified via email or through a prominent notice on our website.

Contact Us

If you have any questions, concerns, or requests regarding your privacy, please contact us at:

We appreciate your trust in us, and we are committed to maintaining a safe and transparent online environment.